Frequently Asked Questions
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Questions, answered
Everything you need to know about choosing, wearing and caring for your Vale & Laurel jewelry.
What is Vale & Laurel?
We’re a jewelry boutique offering rings, necklaces, earrings and bracelets designed to be worn every day and treasured for years.
How do I find my ring size?
Check the product page for the sizes available for that ring. If you’re unsure of your size, a local jeweler can measure your finger, or you can compare against a ring you already wear that fits well. If you have questions before ordering, please contact us.
What materials are your pieces made from?
Materials vary by piece. You’ll find the details for each item on its product page. If something you need to know isn’t listed, contact us before ordering and we’ll do our best to help.
How should I care for my jewelry?
To keep your pieces looking their best, remove them before swimming, showering, exercising or applying lotions and perfume. Store each piece separately in a soft pouch or lined box to prevent scratches and tangles, and wipe gently with a soft, dry cloth after wearing.
Can you help me choose a gift?
Of course. Tell us a little about who you’re shopping for and the pieces you’re considering, and we’ll help you find something they’ll love.
How do I ask about an order?
Use our Contact page and include your order number and a short description of what you need. Please don’t send payment card details.
What if a piece arrives damaged or something is missing?
Contact us with your order number, a description of the issue and photos if available so we can review what happened.
Still have a question?
Visit our Contact page. We’re happy to help.